Refund and Returns Policy

Refund and Returns

Last Updated: September 2026

At MB AMG Auto Parts Dealership, we want you to feel confident every time you shop with us. We understand that purchasing Mercedes-Benz and AMG auto parts requires careful consideration, which is why we aim to make our returns and refund process as straightforward and transparent as possible.

Whether you have purchased a body kit, alloy wheels, replacement components, or other automotive accessories, our team is here to help if something isn’t right with your order.

Please read our Refund and Returns Policy below for information about returns, refunds, exchanges, and delivery-related concerns.

1. Refund and Returns

If you are not completely satisfied with your purchase, please contact our customer service team before sending any item back. We will guide you through the return process and explain the next steps.

To qualify for a return under our standard returns policy, items should generally meet the following conditions:

• The item must be unused, uninstalled, and in its original condition.
• Products should be returned with their original packaging, accessories, and any included documentation.
• Proof of purchase or your order confirmation must be provided.
• The return request must be submitted within 30 days of receiving your order.

Certain automotive parts may have specific return requirements due to their size, condition, or compatibility. Therefore, we recommend contacting us before arranging a return.

Important: If an item arrives damaged, defective, incorrect, or significantly different from its description, please contact us promptly. We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.

Nothing in this policy affects your statutory consumer rights.

2. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after approval. Actual processing times may vary depending on your bank, card provider, or payment service.

If your refund request is declined, we will explain the reason and discuss any available options with you.

Our aim is to handle every refund request fairly and keep customers informed throughout the process.

3. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend taking the following steps:

1. Check your bank account or payment card statement again.
2. Contact your credit card company, as some providers require additional processing time before a refund appears.
3. Contact your bank to confirm whether the refund is pending.
4. If you have completed these steps and still cannot locate your refund, contact our customer service team.

Please provide your order number and any relevant refund confirmation details so we can investigate the matter.

We understand that waiting for a refund can be frustrating, and we will do our best to help resolve the issue.

4. Sale Items

Items purchased during promotions, seasonal offers, or special sales are subject to the same applicable consumer protection rights as other purchases.

Where permitted by applicable law, certain discounted products may be excluded from our voluntary change-of-mind returns policy if this is clearly stated at the time of purchase.

However, sale items that arrive damaged, defective, incorrect, or not as described will still be handled in accordance with your statutory consumer rights.

If you have questions about returning a discounted Mercedes-Benz or AMG auto part, please contact us before arranging shipment.

5. Exchanges

If you have received the wrong product or need assistance with an exchange, please contact our team before returning the item.

For automotive parts, compatibility is particularly important. We recommend confirming your vehicle’s model, year, chassis number, and relevant part specifications before placing an order.

Where an exchange is available, we will explain the process and help you identify a suitable replacement.

If the original item is defective or was supplied incorrectly, we will work with you to find an appropriate resolution without limiting any rights you have under applicable consumer laws.

6. Gifts

If an item was purchased as a gift and shipped directly to you, please contact us with the order details so we can help arrange an eligible return.

Where a gift was marked as such at the time of purchase, an approved refund may be issued as store credit where appropriate and agreed.

If the purchase was not identified as a gift, any approved refund will generally be issued to the original purchaser and payment method.

Please contact our customer service team if you need assistance with a gift return.

7. Shipping Returns

Before returning any product, please contact us to receive the correct return instructions and shipping address.

We recommend using a tracked and insured shipping service, particularly for larger or higher-value automotive components such as AMG body kits, alloy wheel sets, and replacement parts.

Return shipping costs:

• For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law and disclosed in advance.
• If an item arrives damaged, defective, incorrect, or not as described, we will arrange an appropriate return or resolution in accordance with applicable consumer protection requirements.
• Please do not send products to an address shown on the original shipping label without first confirming the correct return address with our team.

We recommend keeping your shipping receipt and tracking information until your return has been completed.

No unexpected delivery charges: We believe in transparent pricing. The total amount displayed at checkout is the amount you are charged, inclusive of applicable VAT where stated. We pay these fees so you don’t have to, and there should be no additional import or delivery charges collected from you upon delivery where our checkout terms confirm that all such charges are included.

8. Need Help?

Our customer service team is available to assist with questions about refunds, returns, exchanges, and order-related concerns.

Whether you need help checking product compatibility, reporting a damaged delivery, or understanding the status of a refund, we are happy to help.

When contacting us, please include:

• Your full name.
• Your order number.
• The name of the product purchased.
• A brief description of your concern.
• Photographs, where relevant, to help us assess the issue.

Website: https://mbamgautopartsdealership.com/

Please contact us through the customer service details provided on our website, and our team will assist you as soon as possible.

Our Commitment to You

At MB AMG Auto Parts Dealership, customer satisfaction is an important part of how we do business. We believe that purchasing Mercedes-Benz and AMG auto parts should be a straightforward experience, supported by clear communication, transparent pricing, and dependable customer service.

Thank you for choosing MB AMG Auto Parts Dealership. We appreciate your business and look forward to serving you.